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Returns & Exchanges
We want you to be completely satisfied. If something isn’t quite right, here’s how we make it right.
30 days
To return or exchange
From the date of purchase, with proof of purchase.
Online returns: once your return is approved, please send it back within 10 business days.
Please note
Not refundable
Sale items, gift cards and shipping costs.
In store
Return or exchange in the shop
You may return or exchange items within 30 days of purchase, in store at 101–664 Beach Road, Qualicum Beach.
Local customers can also drop off online returns here, free of charge.
Please bring
- The original card used for the purchase
- Proof of purchase: your receipt, order email or customer profile
- Items unworn or unused, with tags and in original packaging
Online
Returning an online order
If your order isn’t quite right, please contact us to request a return.
- Email us at hello@hatchedbaby.ca to request approval.
- Wait for our go-ahead. Items sent back without prior approval will not be accepted.
- Get it to our shop within 10 business days of your approval date.
Good to know
What we can accept
To be eligible for an online return, items must be:
Condition
- In the same condition you received them
- Unworn or unused
- With tags and original packaging
- Accompanied by a receipt or proof of purchase
Shipping your return
- You are responsible for return shipping costs
- We strongly recommend a trackable mail service. Hatched is not responsible for lost or damaged return shipments
Questions?
Not sure if it qualifies?
Send us a note and we’ll take a look.
Email hello@hatchedbaby.caSale items, gift cards and shipping costs are non-refundable. Hatched reserves the right to refuse returns or exchanges that do not meet these conditions.